Shipping & Returns
Return policy
Our policy is valid for a period of 30 calendar days for all items from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period has lapsed as mentioned above since the purchase, we can't, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
The cost of your return label, as well as a 35% restocking fee will be deducted from your refund for any of the following conditions:
- Buyer changes their mind
- No proof provided for damage or defective return claim
- Bought by mistake
- Accidental order
- Better price available
- No longer needed
- No longer wanted
- The item is returned more then 30 days past the return window
- “Item arrived too late” when the item was delivered within the Expected Delivery Window on your order page.
Additionally, if an item is returned in a condition other than that which was sent, the cost of your return label as well as 50% of your purchase may be withheld.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the afore mentioned proof of purchase, we shall not issue a refund but shall provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: Depending on the location of the customer we provide address where the item should be returned. You will be responsible for paying for the shipping costs regarding the items that you wish to return if you do not meet the refund criteria. The items should be returned to us by a trackable method and tracking number to be provided to process fast and efficient returns. You may use the cheapest possible shipping service.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Start a Claim for lost & Damaged:
Lost items:
You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, mailbox specially in case of apartment buildings and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, the sender or the intended receiver can initiate a claim.
Damaged items:
The receiver can initiate a claim on a damaged package, although we advise you to launch a claim with the carrier first and provide us with a claim number. This shall make the process easier and faster.
The process to investigate a lost package or damaged claim takes an average of 10 business days. When reporting a damaged package, once all pertinent information and documentation are received, it generally takes 10 to 15 business days to complete a claims investigation, depending on the country. Extenuating circumstances, such as insufficient merchandise description or waiting times to receive additional supporting documentation (photos, video, or sales receipts) can extend these time frames.
KINDLY RETAIN ORIGINAL PACKAGING AS PICTURES ARE REQUIRED.
Late Deliveries:
We offer 10% refund on total value of the order for any late delivery which is beyond the delivery time frame.
Claim Payments:
Claim payments are generally sent to the original payment method unless you would like to have them sent to the address on file with us. We offer EFT and interact transfers as well only under special circumstances and depending on the country of purchase.
Payments made vis PayPal shall be refunded via PayPal only.
Contacting us
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Lofcart has multiple distribution centres across the globe, which allows us to deliver orders within the delivery time frames as promised.
For us delivery of an order is just not another order fulfilled but it is a promise fulfilled.
We have delivery arrangements with USPS, UPS, Canada Post, DHL Express, DPD, Royal Mail, DPEX, ARAMEX, PUROLATOR, FEDEX to meet the delivery schedules depending on the country. All packages shipped by us are insured and are trackable in case of eventuality. Please follow claim process to file a claim for non-delivery, damaged delivery or late delivery.
Below are approximate timelines for the countries we ship to. If the country is not mentioned in our delivery list, kindly contact us to obtain a shipping quote or for any other information.
WE SHIP TO PO BOX, APO & FPO ADDRESSES IN USA
WE SHIP TO PO BOX IN CANADA
WE SHIP TO PO BOX IN UAE
If we cannot service and address for any reason, we shall contact you.
Handling time:
Handling time includes pick and ship, we generally ship items within 1-2 business days.
Delivery Schedules:
Standard Shipping: Delivery within9 to 15 business days excluding handling time. Shipping is free.
Expedited Shipping: Delivery within5 to 7 business days and excluding handling time.
Order Weight Expedited Shipping Charges
up to 1kg US$6.99 per order
up to 1.5kg US$7.99 per order
up to 2kg US$8.99 per order
up to 2.5kg US$12.99 per order
up to 3kg US$14.99 per order
up to 4kg US$15.99 per order
up to 5kg US$16.99 per order
Over 5kg US$18.99 per order
Combined Shipping:
We offer combined shipping discount on purchase of items and shipping as well which is calculated at the time of check out and is based as per following matrix:
Combined Item Discount for standard shipping:
2 or more items: 5% off
3 to 5 items: 7% off
5 or more items: 10% off
Expedited Combined Shipping Discount:
In addition of the discount applicable for multiple items, if an order is being shipped for expedited delivery an additional discount of 10% is calculated based on the combined weight of the order which applicable only if 2 or more items are purchased in a single order, even if it being shipped from multiple warehouses the discount is on us.
Kindly contact us to obtain an item or shipping quote or for any other information.
WE DO ENTERTAIN BUSINESS BUYERS AND HAVE SPECIAL RATES FOR THEM.
Custom Duties:
All duties and taxes are paid for packages being delivered with Canada, USA & UK.
For packages to rest of the world you may please check with your local customs or broker for duties and taxes for item being imported.
Sales Taxes, GST & VAT:
As applicable depending on the country, state or province.
Countries we ship to:
1. Australia
2. Austria
3. Bahrain
4. Belgium
5. Canada
6. China
7. Cyprus
8. Czechia
9. Denmark
10. Egypt
11. Finland
12. France
13. Germany
14. Greece
15. Hong Kong
16. Hungary
17. Indonesia
18. Ireland
19. Israel
20. Italy
21. Japan
22. Jordan
23. Kuwait
24. Lebanon
25. Luxembourg
26. Malaysia
27. Malta
28. Mexico
29. Netherlands
30. New Zealand
31. Norway
32. Oman
33. Philippines
34. Poland
35. Portugal
36. Puerto Rico
37. Qatar
38. Romania
39. Russian Federation
40. Saudi Arabia
41. Singapore
42. Slovakia
43. Slovenia
44. South Africa
45. Spain
46. Sweden
47. Switzerland
48. Taiwan (Province of China)
49. Thailand
50. Turkey
51. Ukraine
52. United Arab Emirates
53. United Kingdom of Great Britain and Northern Ireland
54. United States of America
For country which is not in our shipping list kindly contact us to obtain a shipping quote or for any other information